Dialup Internet Access

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My mom, husband, and myself have tried for years to help my grandma learn how to use the net. She is 85 and insists on having a computer and the internet. She refuses to get DSL and uses dialup. She cannot use a mouse, and changes back and from from isp’s (aol, netscape, people pc, etc) every few months. She fusses about one and says its too hard to work then when she changes to another she says the past one that was so bad is the best now. She recently got ripped off for a crappy computer after we told her exactly what to buy she went and bought what we told her to STEER CLEAR of. Ugh, what can we do?

the phone jack on my laptops modem is looking pretty loose. i would like to know if this is something I can change myself. I do my own work on my desktop, but have never attempted anything on my laptop, other than memory. Any suggestions or sites where I can actually buy parts for a laptop.

how to get more speed and better conection
with a dial up modem ?
is there any setting in windows that make things better
or i should change modem itself ? do externals do a better job?

thanks in advance

I already have a dialup modem connected to my pc and i am using it for dialup internet. when i goto the address book, and call one of the contacts on thier phone of mobile, they recieve the call, and after they accept the call, they can hear everything i speak in my microphone connected to my computer, but i cannot hear what they speak…
so if anybody could please tell me the reason for such and problem…please do reply…
Thanks

dialup only available in my area